Frequently Asked Questions

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Where can I view the sohoConcept Collection?

All products can be seen on our website as well as in our online catalogue. We also encourage our customers to visit local dealers who carry our products throughout North and South America.

Do you have a showroom open to the public?

We have a showroom in Manhattan, NY that is open to the public. You can contact this location via e-mail at: newyork@sohoconcept.com or telephone: (646) 559 7484. You can also view our collection in Pera Design (authorized dealer) in Paramus.

What are your hours of operation?

Monday to Friday: 9:00 am - 5:00 pm

If an order is in stock, how long will sohoConcept take to ship it?

Orders that are in stock typically leave our warehouse in 2-3 business days.

How long is the process for special orders?

It can take anywhere from 12-16 weeks.

Do you accept COM or COL orders?

We do accept “Customer Owned Material or Leather” orders with a minimum quantity requirement. sohoConcept provides custom design and manufacturing services for the design trade. Minimum quantities may apply. If you are a designer working on a project in the hospitality, corporate, retail, institutional, or sports & entertainment sectors, e-mail contact-usa@sohoconcept.com or contact-canada@sohoconcept.com for inquiries and information.

Can I obtain sample swatches and catalogues?

All samples are offered to retail stores who carry our line of products. The most convenient way to obtain a catalogue and sample swatches is through your local dealers or regional sales representatives. For interior designers and contract accounts, we'll gladly send our catalogue and swatches when requested.

if i want to order the same product after a certain time period, would there be any difference in terms of material or colour tone?

Due to the improvement of our product quality, there may be slightly changes in the tone of the colours or the materials. If you would like to order the same product after a while, please contact us before you place an order.

Do you recommend Scotchguarding?

No. Most fabrics in the sohoConcept Collection are stain resistant and therefore do not require a protective coating (i.e. Scotchguarding). In some instances, applying such a coating can affect the appearance and/or "nap" of the fabric. Applying such a coating will void the fabric warranty. Should you decide to have a protective coating applied, there are third party companies that offer this service who then offer their own warranty on the fabric.

USA

  • Tel: (201) 729 1001
  • Tel: (201) 729 1110
  • Fax: (201) 729 1044
  • Toll Free: 1-866 650 5211
  • contact-usa@sohoConcept.com

CANADA

  • Tel: (905) 850 1719
  • Fax: (905) 850 9405
  • Toll Free: 1-866-525-3927

  • contact-canada@sohoConcept.com

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